Change payment method
You can update the card used for your subscription at any time – directly from your account page without needing to contact support.
Step-by-step guide
Log in to your account at uPlay
Click "Subscription Plans" in the left-hand menu
Scroll to the bottom of the subscription card and click "Update Payment Method"
A dialog titled "Update Payment" will open. Enter your new card details:
- Card Number – your card number
- MM/YY – the card's expiry date
- CVC – three-digit security code
Check that your "Billing Address" is correct in the dropdown
Click "Update" to save the new card
The new payment method will be used from your next billing date onwards.
Card update limit
You can update your card a maximum of 3 times per day.
Good to know
| Question | Answer |
|---|---|
| When will the new card be charged? | At the next automatic payment |
| How many times can I change my card per day? | Maximum 3 times |
| Can I update my payment method while my subscription is active? | Yes, you can update at any time |
| What if the new card is declined? | Your subscription may get an Expiring status – try a different card |
Frequently asked questions
Which card will be charged after I update?
The card you enter during the update will be used at the next billing date. The old card will no longer be charged.
Why do I see the message "You can update your card 3 more times today"?
For security reasons, card updates are limited to 3 times per day. If you've reached the limit, you'll need to wait until the following day.
Can I add a new card if my old one has expired?
Yes. Open the dialog via "Update Payment Method" and fill in your new card details as normal.
Need help?
If you run into any issues, our support team is available around the clock, seven days a week – via live chat or email.