Pay a past-due subscription payment
If a payment fails, your subscription status changes to Expiring and you'll need to complete the payment manually to keep the service running. You can resolve this quickly and easily from your account page.
Step-by-step payment guide
Log in to your account at uPlay
Click "Subscription Plans" in the left-hand menu
At the top of the page you'll see a red banner stating "Your subscription status is now: Expiring". Click "Pay Now" to charge your saved payment method
- The payment is processed and your subscription is reactivated automatically
Good to know
| Question | Answer |
|---|---|
| What happens to my service in the meantime? | The service may be limited or unavailable until payment is completed |
| Which card will be charged? | The saved payment method shown under "Payment Method" |
| What if the payment fails again? | Update your payment method via "Update Payment Method" at the bottom of the page |
| Will my next billing date change? | No, your billing cycle continues as normal after the payment goes through |
Frequently asked questions
Why did my subscription get the "Expiring" status?
This is usually caused by a failed automatic payment – for example if your card has expired, there were insufficient funds, or your bank blocked the transaction.
Can I switch payment method before paying?
Yes. Click "Update Payment Method" at the bottom of the page to add or change your card before completing the payment.
How long does it take for the service to be reactivated?
Reactivation normally happens immediately after the payment has been approved.
Need help?
If the payment doesn't go through or if you have any questions, our support team is available around the clock, seven days a week – via live chat or email.